We ship out every day via UPS or USPS Priority
Mail. When using the shopping cart you will only be given UPS as an
option. Why? Because some items cannot be shipped via USPS and the cart is
not sophisticated enough to distinguish which is which.
NOTE: Even though the shopping cart only allows you to select UPS;
we will sometimes change this to USPS if the items are small.
We will lower your shipping charges to reflect the
lower cost. We consider each and every order and decide what
the best shipping method will be to a) guarantee safe delivery and b) to
cost you the least.
Shipping COST: It's expensive to ship. We
don't make money on shipping. Consider this: we have to pay UPS whatever
they ask, including insurance*. We have to purchase boxes, labels, tape,
bubble wrap, peanuts etc... We have labor costs associated with pulling your
items from stock, wrapping them so they get to you safely, and packing and
labeling the boxes. Processing the orders for shipping takes time. We pack
each order as if we were going to be the recipient; with care and thought.
All in all we are lucky if we break even on shipping. We understand that
shipping costs are high and no one likes to pay it but we pay it ourselves
when we order supplies. It's just a fact of life. You pay for gas if you go
to the store, or shipping if you don't.
If you are concerned with the cost of shipping and think the cart has
charged you too much let us know and we'll do whatever we can to keep the
cost down; we always do anyway but it's nice to know you can speak to
someone about it.
Timing: We ship everyday but this does not
mean your package will go out the day your order comes in. Ideally it will,
but it depends on how many orders we have in the queue, what you ordered, if
it's in stock and what time of day your order came in. If you are in a rush
let us know and we'll do our best to meet your deadlines.
BOX CHARGES: We are now charging a $5.00
box charge on sheet glass. Other suppliers have done it for years but we
have tried not to. It's come to the point where the time and cost of
wrapping and packaging sheet glass is just too costly for us. When you
purchase glass from us you will see how well we package it so that it
arrives in your hands in one piece; this takes time and effort. You will not
see this charge in the shopping cart because it cannot distinguish when you
order sheet glass and when you don't. We will add it when we process your
order for shipping.
If you have a question or
concern please discuss it with us. We are real people who handle
your order with care. We are not a big box, nameless, faceless, uncaring
company. So if you have a problem or concern please treat us with the same
respect with which we treat you. We always do our best to address your
concerns and correct any errors (yes they happen, even to the best of us).
Your satisfaction is our number one priority and we will do whatever we can
to assure you are happy with your UGotGlass shopping experience.
~Nancy & Greg Tang
|* We have to insure packages because if the items arrive
broken or don't arrive at all our customers expect us to replace them. If a
customer requests that we don't include insurance we can do that but only
with the understanding that if something happens we will not replace the
broken items or refund any associated cost.